Return,Exchange & Refund Policy
Thank you for shopping with Bratma Crafts! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer the following return policy:
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Returned items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
- Sale items, custom-made or personalized items, and undergarments are final sale and cannot be returned or exchanged.
- Gift cards are non-refundable.
How to Return:
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Shipping Policy:Ā
What is the Shipping Philosophy of Bratma (bratmacrafts.com)?
We promise our customer the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery.
What is the delivery time period?
The orders for the user are Shipped through registered domestic courier companies.
Orders to be shipped within 4-5 working days of the order. Delivery time may vary depending upon the shipping address.
Do you apply any shipping charges?
Within India, bratmacrafts.com provides Free Shipping for Prepaid orders. COD services are chargeable. For shipping charges anywhere outside India please contact us on shipping@bratmacrafts.com
Return Shipping:
If you do not like what you purchased, simply return it to us. No questions asked but only 1 question, please be genuine and true while returning.Ā
Refunds:
Once we receive and inspect your return, we will process your refund within 5-7 business days.
Refunds will be issued to the original form of payment.
Shipping fees are non-refundable.
Exchanges:
You can exchange your items with a different size, color or design. If the product you choose after exchanging is of a lower value then the difference will be credited as Bratma Coins and if you have chosen a costlier item then you can pay to us via Bratma Coins or other payment mode like UPI, Credit Cards, Debit Cards and Cash.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected] with a photo of the item and your order number.
We will work with you to resolve the issue and provide a replacement or refund.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact us at bratmacrafts@gmail.com
Thank you for choosing Bratma Crafts! We appreciate your business and look forward to serving you again soon!